We have a strict 30 day returns policy. Your item must reach us within 30 days of your original purchase, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Items purchased at an event or show must be returned to us within 14 days of purchase. We do not offer refunds for items purchased at shows or events, only store credit.
From 1st November 2023 until 5th January 2024 we are happy to offer store credit on any unwanted gifts that are purchased at full price and are returned to us after our standard 30 days. Any order returned within 30 days of purchase will be eligible for a full refund.
Items purchased in our Birthday and/or Black Friday sale will not be eligible for extended returns.
- Please ensure unwanted items are returned within this period.
- Your item must be unworn, un marked, unwashed and in its storage bag with its labelling intact.
- All items are inspected before a refund or exchange is processed and items deemed to be in anything other than brand new condition will be returned to you or charged a restocking fee.
- We will aim to action refunds within 10 working days. Credit/debit cards may take up to 7 workings days to clear into your account.
- We strongly recommend you send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
Any free gifts sent out during promotions must also be returned. If the free gift is not returned the customer will be charged the full price of the free gift received, plus an administration fee of 10% of the EQUIDRY unit price.
As an alternative to a refund, we can offer a credit to your EQUIDRY account. This is perfect for when you love your coat but want to change the size, colour or style. Once processed, a credit is instantly available within your EQUIDRY account to use against a new order.
NOTE: You must have an EQUIDRY account set up to use this option. You can do that using the following link-
You can return an unused product to us within 30 days for a refund provided it is in new/unworn condition.
For unwanted items we regret that we do not offer free returns at this time, the customer is responsible for the cost of the return.
Follow these simple steps to safely return your unwanted items:
- Please print and fill in the returns form and include in your parcel.
- Return items with their labels attached and in their original packaging
- Please package with care and make sure the parcel is secure, attach the return label to your parcel.
- We recommend that items are returned to us using a trackable, signed-for, delivery service and we recommend you insure your return for the value of the product. We don’t guarantee that we will receive your returned item.
If you are unable to print the returns label, the address to return to is: EQUIDRY Returns, Unit 31 Coxleigh Barton, Shirwell Devon EX31 4JL. Please ensure you include your receipt or delivery note so we can identify your parcel.