Returns
Changed your mind? You've got 30 days to send your item(s) back — 14 days if you bought in person at a show or event. Start your return below, or read the full returns policy below.
How to return your order:
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Start your return
Use our simple returns portal (link above) to start your return. (Read our returns policy below).
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Choose your return option
Select your desired outcome, a Refund or Store Credit.
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Send your return
Make sure your return is packed well and then follow the return portal instructions.
FAQ
HOW DO I RETURN MY ORDER?
Please complete your return through our returns portal (linked above). Returns not logged through the portal may take longer to process.
Or click HERE to start.
HOW TO RETURN AN INTERNATIONAL ORDER?
When returning an order from outside the UK, please include the following message clearly on the outside of the package:
RETURNED GOODS – NOT A SALE
Return to original UK seller. Order No. [#####]
Returned Goods Relief claimed – no duty or VAT due
Click here to start your return HERE
WHAT CONDITION DOES MY ITEM NEED TO BE IN?
Your item must be unworn, unmarked, unwashed, with it's original packaging and its labelling intact.
For any faulty items, please contact us prior to returning your item.
WHAT IF I PURCHASED FROM A SHOW OR EVENT?
You have 14 days from the point of purchase to return your item for store credit only if purchased at a show or event, specifically from us (Not a 3rd party retailer).
CANI EXCHANGE MY ITEM?
Unfortunately we do not offer direct exchanges currently. If you wise to purchase another product, we can provide store credit.
RETURNS POLICY
Conditions of Return
- Please ensure unwanted items are returned within the return period.
- Your item must be unworn, un marked, unwashed and in its storage bag with its labelling intact.
- All items are inspected before a refund or store credit is processed and items deemed to be in anything other than brand new condition will be returned to you or charged a restocking fee.
- We strongly recommend you send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
Show & Event Returns
Items purchased at an event or show must be returned to us within 14 days of the purchase date. We do not offer refunds on items purchased at shows or events, only store credit.
Returning Gifts
Any free gifts sent out during promotions must also be returned. If the free gift is not returned the customer will be charged the full price of the free gift received, plus an administration fee of 10% of the EQUIDRY unit price.
Exchanges
We do not offer like for like exchanges, however, if you wish to purchase another product in it's place, we can provide account credit that will allow the purchase of a new product.
Account Credits
As an alternative to a refund, we can offer a credit to your EQUIDRY account. This is a quicker alternative than waiting for a refund. Once your return is received & processed, a credit is instantly available within your EQUIDRY account to use against a new order. Please Note:You must have an EQUIDRY account set up to use this option. You can do that using the following link:
DO YOU OFFER EXTENDED CHRISTMAS RETURNS?
Our extended Christmas returns policy runs from 1st November to 10th January. Items purchased at full price can be returned for a full refund within our standard 30-day returns period. If you need a little longer, unwanted items can still be returned after 30 days for store credit, provided they are returned within our extended Christmas returns period.
