RETURNS

We have a 30 day returns policy, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • Please ensure unwanted items are returned within this period.
  • Your item should be unworn, unwashed and in its original packaging with its labelling intact.
  • All items are inspected before a refund is processed and items deemed to be in a poor condition will be returned to you.
  • We will aim to action refunds within 10 working days. Credit/debit cards may take up to 5 workings days to clear into your account.
  • We strongly recommend you send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

Any free gifts sent out during promotions must also be returned if a full refund is requested. If the free gift is not returned the customer will be charged the full price of the free gift received, plus an administration fee of 10% of the EQUIDRY unit price.

If you have any further questions please contact us customer services team

 

Received a faulty item? Please contact our customer service team as soon as possible.

We will need the following information so we can help sort out the issue:

  • Your order number
  • Confirmation on what is damaged and a description of the issue
  • A photo of the issue

Before returning the item please make sure you have made contact with us.

You can return an unused product to us within 30 days for a refund provided it is in a resalable condition.

For unwanted items we regret that we do not offer free returns at this time, the customer is responsible for the cost of the return.

Follow these simple steps to safely return your unwanted items:

1. Click here to download a returns form and postage label. Please print and fill in the returns form and include in your parcel.

2. Return items with their labels attached and in their original packaging

3. Please package with care and make sure the parcel is secure, attach the return label to your parcel.

4. We recommend that items are returned to us using a trackable, signed-for, delivery service and we recommend you insure your return for the value of the product. We don’t guarantee that we will receive your returned item.

If you are unable to print the returns label, the address to return to is: EQUIDRY Returns, Unit 31 Coxleigh Barton, Shirwell Devon EX31 4JL. Please ensure you include your receipt or delivery note so we can identify your parcel. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@equidry.co.uk and we will discuss your options. This must be within 14 days of receiving your order. We will only exchange your EQUIDRY if it is unused and returned in a satisfactory condition within 30 days of receiving your order.

You can return an item purchased at a show as long as it is within our 30 days return policy. Please follow the steps above for unwanted items.

You will need to get in touch with the retailer you purchased the item from and follow there Returns procedures/policies.