We have a 30 day returns policy, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Please ensure unwanted items are returned within this period.
- Your item should be unworn, unwashed and in its original packaging with its labelling intact.
- All items are inspected before a refund is processed and items deemed to be in a poor condition will be returned to you.
- We will aim to action refunds within 10 working days. Credit/debit cards may take up to 5 workings days to clear into your account.
- We strongly recommend you send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
Any free gifts sent out during promotions must also be returned if a full refund is requested. If the free gift is not returned the customer will be charged the full price of the free gift received, plus an administration fee of 10% of the EQUIDRY unit price.
If you have any further questions please contact us customer services team