Delivery & Returns

Standard delivery is free of charge on orders over £129 or more. A delivery charge of £4.99 will be applied to orders below this threshold.

Priority delivery is available for £8.99, you can select this option at the checkout page.

We aim to dispatch orders within 3-4 working days.

Standard delivery: 3 to 5 days after dispatch.

Priority delivery: 1 to 3 days after dispatch.

Please note: During busy periods like Christmas for example dispatch times may be extended to up to 5 working days. We will prioritise dispatch of priority orders but they could still take 5 days to dispatch.

If you parcel has not arrived within a few days of your delivery notification please complete our help form. If the tracking for your parcel shows as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place, like a porch or garage. Look for a notification of attempted delivery, this is often provided in the form of a text message or email. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package. It's very important that you notify us immediately of any discrepancies in tracking, or of any orders not received. We're only able to assist you within 14 days of your delivery date. We accept no liability for any loss if the parcel has been left in the buyers safe place or resulting from the buyers failure to comply with the couriers requests for information. We accept no liability if the buyer fails to comply with the couriers requirements with request to notification of damage, shortage o

If you parcel has not arrived within a few days of your delivery notification please complete ourhelp form. If the tracking for your parcel shows as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place, like a porch or garage. Look for a notification of attempted delivery, this is often provided in the form of a text message or email. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package. It's very important that you notify us immediately of any discrepancies in tracking, or of any orders not received. We're only able to assist you within 14 days of your delivery date. We accept no liability for any loss if the parcel has been left in the buyers safe place or resulting from the buyers failure to comply with the couriers requests for information. We accept no liability if the buyer fails to comply with the couriers requirements with request to notification of damage, shortage or non delivery of goods.

We ship to destinations within the Republic of Ireland, France, Netherlands, Germany, Luxembourg, Spain, Sweden, Finland, Italy, Lithuania, Belgium, Switzerland, Poland and all other European countries. We also ship to the USA, Canada, Australia & New Zealand.

Group 1
Republic of Ireland, France, Netherlands, Germany, Luxembourg
Delivery Fee - £15
Dispatch - 4 working days

Group 2
Spain, Sweden, Finland, Italy, Lithuania, Belgium, Switzerland, Poland
Delivery Fee - £20
Dispatch - 6 working days

Group 3
All other European Countries
Delivery Fee - £25
Dispatch - 8 working days

Please note:
EQUIDRY offers Deliver Duty Paid courier service to Europe. This means tax, import and duty costs are charged when you place your order with us. We will then pay these on your behalf, in advance of your delivery.

With this service, you will not be charged any additional fees by your local tax office to receive your parcel, therefore speeding up customs clearance and minimising delays.

Delivery tracking

All of the services we use are fully tracked. You will receive an email/text from the courier when your order has been dispatched and you will receive notifications with updates on the status of your delivery.

It is essential you provide a mobile phone number at the time of ordering as we cannot process your order without this.

Please note:
Unfortunately we are unable to make amendments to orders once they have been processed.

Our final posting date for your order to be guaranteed in time for Christmas 2023 will be Monday 16th December.

We will continue to post orders up until 2pm Monday 23rd December which will be the last date that DPD collect parcels from us.

We think you’ll love your EQUIDRY! However, if you wish to return your item, we have a strict 30 day returns policy. Your item must reach us within 30 days of your original purchase, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Please note we are unable to accept returns for any items with personalised embroidery.

For unwanted items we regret that we do not offer free returns at this time, the customer is responsible for the cost of the return. We recommend that items are returned to us using a trackable, signed-for, delivery service and we recommend you insure your return for the value of the product. We don’t guarantee that we will receive your returned item.


To return your item please complete our returns form  returns form 

1. Please print and fill in the returns form and include in your parcel.
2. Return items with their labels attached and in their original packaging
3. Please package with care and make sure the parcel is secure.
   

PLEASE ALLOW UP TO TEN WORKING DAYS ON RECEIPT OF YOUR RETURN FOR THIS TO BE ACTIONED.

If you are unable to print the returns form, a handwritten note with the requested information will be acceptable. The address to return to is: EQUIDRY Returns, Unit 38 Coxleigh Barton, Shirwell Devon EX31 4JL. Please ensure you include your receipt or delivery note so we can identify your parcel. 

PLEASE NOTE:
If any item returned breaches any of the terms outlined in our policy below, we reserve the right to return the item back to you in the same condition it was received in.

• Your item must be unworn, un marked, unwashed and in its storage bag with its labelling intact.
• All items are inspected before a refund/credit is processed and items deemed to be in anything other than brand new condition will be returned to you or charged a restocking fee.
• Any free gifts sent out during promotions must also be returned. If the free gift is not returned the customer will be charged the full price of the free gift received, plus an administration fee of 10% of the EQUIDRY unit price.

Items purchased at an event or show must be returned to us within 14 days of purchase. We do not offer refunds for items purchased at shows or events, only store credit. 

PLEASE NOTE:
If any item returned breaches any of the terms outlined in our policy below, we reserve the right to return the item back to you in the same condition it was received in.

• Your item must be unworn, un marked, unwashed and in its storage bag with its labelling intact.
• All items are inspected before a credit is processed and items deemed to be in anything other than brand new condition will be returned to you or store credit will be issued minus a restocking fee.
• Any free gifts given out during promotions must also be returned. Failure to this will result in the the full price of the free gift received, plus an administration fee of 10% of the EQUIDRY unit price will be deducted from the tore credit issued.

From 1st November 2024 until 5th January 2025 we are happy to offer store credit on any unwanted gifts that are purchased at full price and are returned to us after our standard 30 days returns period. Any order returned within 30 days of purchase will be eligible for a full refund.

Unfortunately we do not currently offer exchanges, as an alternative to this, we can offer a credit to your EQUIDRY account. This is perfect for when you love your coat but want to change the size, colour or style. Once processed, a credit is instantly available within your EQUIDRY account to use against a new order.

Please note:You must have an EQUIDRY account set up to use this option. Create account

As an alternative to a refund, we can offer a credit to your EQUIDRY account. This is perfect for when you love your coat but want to change the size, colour or style. Once processed, a credit is instantly available within your EQUIDRY account to use against a new order.

Please note: You must have an EQUIDRY account set up to use this option. Create account