Zip Care
How to use your two way zip: when mounting or dismounting in your EQUIDRY coat, fully open the side zips and unzip the front to naval height. Always unzip before sitting or bending to avoid pressure on the zip.
ZIP MAINTENANCE
How to clean your zip
A pin, a clean brush or even the hoover can be use to remove mud or grit.
Your EQUIDRY product may benefit from a wash to really clean the zip (please see our product care guide for washing instructions).
How to deal with a jammed zip
Do not force the zip, as this can cause further damage.
Fully lower both sliders to the bottom of the zip if possible.
Check the zip teeth and fabric carefully and remove any trapped material.
Gently realign the bottom pin and ensure it is fully inserted into the box before pulling the slider up.
Slowly pull the slider up while holding the fabric flat and taut on both sides.
If the zip feels stiff, a small amount of zip lubricant (or a soft pencil rubbed along the teeth) can help.
If the zip continues to jam, please stop using it and contact us for further assistance.
Zip Repairs & Replacements
If an accident happens, we can help with repairing or replacing broken zips on your EQUIDRY.
Our policy:
Free repairs/replacements: We will repair or replace broken zips free of charge within 6 months of purchase, provided our assessment confirms the issue was due to a manufacturing fault (e.g. zip jammed or broken at the time of manufacture).
Chargeable repairs: If the zip has broken due to broken teeth or other damage not linked to manufacturing, a repair fee will apply.
Important information:
Coats must be returned clean and free from mud/dirt. Any items requiring cleaning will incur a £50 cleaning fee, as dirty coats cannot be put through sewing machines. See our cleaning instructions above.
How to arrange a repair/replacement:
Please contact us with details of your issue so we can arrange an assessment.
