Can't find what you are looking for?
Contact the EQUIDRY Team
Choose to fill in the form below, email support@equidry.co.uk or give us a call.
Our office opening hours are 10am-4pm Monday - Friday, we aim to respond to any email enquiries within 72hrs.
Get answers faster!
Before you send us an email, we invite you to explore our FAQ page! It’s packed with helpful information designed to address common questions and concerns. By checking it out first, you can often find the answers you need right away, saving you time and helping us assist you more efficiently. We’re here to help, so take a look and see if your question is already answered!
Thank you for being a valued part of our community!
Thank you for getting in touch with The EQUIDRY Team!
Our customer service opening hours are Monday to Friday 10am-4pm GMT. We are a small team and will endeavor to respond to your enquiry within 72 hours.
We think you’ll love your EQUIDRY! However, if you wish to return your item, we have a strict 30 day returns policy. Your item must reach us within 30 days of your original purchase, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Please see our returns form or visit our returns page for further information.
Please visit our FAQ page
EQUIDRY products are made with the highest quality materials and craftsmanship, to protect you in some of the most extreme weather conditions, and we stand behind each one. EQUIDRY products are warranted against manufacturing defects in materials and workmanship. If in the first six months of ownership a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. We prefer to repair our products rather than replace due to the impact waste textiles have on our planet. This warranty does not cover any repairs needed due to accidents, improper care, negligence, prolonged use or wear and tear. This warranty is void if the inside garment tags are removed. For any damage not covered under the warranty, EQUIDRY may in some instances be able to offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
We cannot accept any returns unless they are clean and dry due to the 1972 Health & Safety at Work Act. Please see our coat care guide for information on how to clean your EQUIDRY product. If your product has not been cleaned before arriving to the facility, it will be subject to cleaning and fees added to your account.
Please see our FAQ page for more details
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
How long does it take to get my products?
We aim to dispatch orders within 3-4 working days.
Standard delivery: 3 to 5 days after dispatch.
Priority delivery: 1 to 3 days after dispatch.
Please note: During busy periods like Christmas for example dispatch times may be extended to up to 5 working days. We will prioritise dispatch of priority orders but they could still take 5 days to dispatch.
Please see our FAQ page for more information.
Products are stocked up on a regular basis.
If a product you want is out of stock, please click on the size you require and sign up for an alert so that you are notified by email as soon as this becomes available.