Unfortunately we are unable to make amendments to orders once they have been processed. If there is a problem with your order, please contact at support@equidry.co.uk

Parcels must be reported missing within 10 days of the expected delivery date. Please contact support@equidry.co.uk, include your order number and supporting evidence.

Use contact form HERE.

It can typically take 1-2 working days to process your order (ready to be collected by the courier), please read specific expected delivery timelines for your selected locale above.

Fedex deliver all of our orders, UK & International. When your parcel is shipped, you will receive notification from the carrier including tracking information and constant updates on progress.

You have a 30 day returns window, 14 days for show & events purchases. 

Your return must be in an unused condition.

To start a return, click HERE.

For further information on returns, find our full policy HERE.

Please Check Your Purchase Before Use:

We design all our products with performance, durability, and quality in mind. However, everyone’s needs and preferences can differ, and some styles may not suit all body shapes, sizes, or uses.

We strongly recommend trying your item on at home to ensure it meets your requirements, as it must not be worn outside or used outdoors until you are completely satisfied with the fit and suitability. If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

Order Processing

Outside of peak trading times we aim to process your order within 2 working days, this should be calculated in addition to the actual delivery window stated. During peak trading times (October - January), this number can increase to 2-4 working days.

Editing Orders:

Unfortunately we are unable to make amendments to orders once they have been processed. If there is a problem with your order, please contact us support@equidry.co.uk

Missing Parcels:

Parcels must be reported missing within 10 days of the expected delivery date. Please contact support@equidry - include your order number and supporting evidence (if applicable).

Free Gifts: 

Any free gifts sent out during promotions must also be returned if a full refund is requested. If the free gift is not returned the customer will be charged the full price of the free gift received, plus an administration fee of 10% of the EQUIDRY unit price. At no point will EQUIDRY cover any postage fees.

Customer Responsibility for Order Information:

Please ensure that all delivery details are entered correctly at checkout, including your email address, phone number, and full delivery address. It is the customer’s responsibility to provide accurate and complete information.

We cannot accept responsibility for orders delayed, lost, or returned due to incorrect or incomplete details being provided. Any additional costs incurred as a result of incorrect information may be the responsibility of the customer.

If you notice an error in your order details, please contact us as soon as possible. While we’ll always do our best to help, we cannot guarantee changes once an order has been processed or dispatched.