WARRANTY & REPAIRS
Every product has a 6 month warranty period, starting from the time of purchase in accordance to UK consumer rights. You can submit any Warranty or Repair claim HERE. Please thoroughly read all information stated below before starting a claim.
FAQ
WHAT CONDITION DOES MY ITEM NEED TO BE IN?
Your item must be in clean condition prior to sending the item back to us, we have the right to reject any items that are not in clean suitable condition to be handled in accordance with the Health & Safety at Work Act 1972, this includes wet, dirty or unsanitary products.
For us to service your claim, your item must be free from excess mud and dirt and in a clean suitable condition to be handled before it arrives, failure to be comply with the requirement will your coat being sent back to you without assessment.
WHO COVERS THE RETURN POSTAGE COST?
The buyer is responsible for returning the item at their cost, this includes the liability of there parcel successfully reaching us. To start a return please read the information above carefully.
WHERE DO I SEND MY RETURN TO?
Please return to:
EQUIDRY LTD
Unit 38 Coxleigh Barton
Shirwell
Barnstaple
Devon
EX31 4JL
Please include the returns form within the parcel, if this is not included we may not be able to identify your returned item.
WILL MY ITEM BE REPAIRED OR REPLACED?
In accordance to our warranty policy, we reserve the right to initiate a repair (if applicable) where necessary. If your item cannot be repaired to a high level, your item will be subject to replacement (subject to our evaluation).
CAN MY ITEM BE REPAIRED OUTSIDE OF THE WARRANTY PERIOD?
Yes, we do offer repairs outside of your statutory warranty period, at a charge. The buyer is responsible and liable for posting your item back to us and the returning postage charge.
WARRANTY & REPAIR POLICY
EQUIDRY products are made with the highest quality materials and craftsmanship, to protect you in some of the most extreme weather conditions, and we stand behind each one. EQUIDRY products are warranted against manufacturing defects in materials and workmanship. If in the first six months of ownership a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. We prefer to repair our products rather than replace due to the impact waste textiles have on our planet. This warranty does not cover any repairs needed due to accidents, improper care or use, negligence, prolonged use or wear and tear. This warranty is void if the inside garment tags are removed. For any damage not covered under the warranty, EQUIDRY may in some instances be able to offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
