Dispatch & Delivery
We aim to dispatch orders within 3-4 working days. Priority orders are dispatched within 2 days.
Standard delivery: 1 to 3 days after dispatch.
Priority delivery: 1 to 2 days after dispatch.
Please note:
During busy periods like Christmas for example dispatch times may be extended to up to 5 working days. We will prioritise dispatch of priority orders but they could still take 5 days to dispatch.
International Shipping
We ship to destinations within the Republic of Ireland, France, Netherlands, Germany, Luxembourg, Spain, Sweden, Finland, Italy, Lithuania, Belgium, Switzerland, Poland and all other European countries. We also ship to the USA, Canada, Australia & New Zealand.
Group 1
Republic of Ireland, France, Netherlands, Germany, Luxembourg
Delivery Fee - £15
Group 2
Spain, Sweden, Finland, Italy, Lithuania, Belgium, Switzerland, Poland
Delivery Fee - £20
Group 3
All other European Countries
Delivery Fee - £25
Please note:
EQUIDRY offers Deliver Duty Paid courier service to Europe. This means tax, import and duty costs are charged when you place your order with us. We will then pay these on your behalf, in advance of your delivery.
With this service, you will not be charged any additional fees by your local tax office to receive your parcel, therefore speeding up customs clearance and minimising delays.
Returns
We have a strict 30 day returns policy. Your item must reach us within 30 days of your original purchase, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Items purchased at an event or show must be returned to us within 14 days of purchase. We do not offer refunds for items purchased at shows or events, only store credit.
From 1st November until 5th January we are happy to offer store credit on any unwanted gifts that are purchased at full price and are returned to us after our standard 30 days. Any order returned within 30 days of purchase will be eligible for a full refund.
Items purchased in our Birthday and/or Black Friday sale will not be eligible for extended returns.
- Please ensure unwanted items are returned within this period.
- Your item must be unworn, un marked, unwashed and in its storage bag with its labelling intact.
- All items are inspected before a refund or exchange is processed and items deemed to be in anything other than brand new condition will be returned to you or charged a restocking fee.
- We will aim to action refunds within 10 working days. Credit/debit cards may take up to 7 workings days to clear into your account.
- We strongly recommend you send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
Any free gifts sent out during promotions must also be returned. If the free gift is not returned the customer will be charged the full price of the free gift received, plus an administration fee of 10% of the EQUIDRY unit price.
Account Credits
As an alternative to a refund, we can offer a credit to your EQUIDRY account. This is perfect for when you love your coat but want to change the size, colour or style. Once processed, a credit is instantly available within your EQUIDRY account to use against a new order.
